William S.

This letter is written in appreciation for the fine work done by Mark and his crew plus the much appreciated guidance Rob gave us in deciding just what it was we wanted to do.

My wife and I met Rob at a home show in Bozeman after the first of the year. I was not quite ready to commit to new windows but we stopped at the Big Sky Exterior Designs trailer to see what they had to offer and met Rob. He did a very thorough job of explaining what was available in windows and siding and promised to call for an appointment to look at our needs and give us a quote. He did so within a couple of weeks and came by with his sales trailer to determine what they could do for us. Rob is an excellent salesman because he doesn’t sell. He just explains your options-thoroughly. We like the looks of the windows and I had decided to replace siding on the back of the house. Fortunately, Rob used gentle persuasion to talk me out of that and suggested doing the soffit, fascia, and gutters now and leave the siding till it really needed to be replaced. Meanwhile doing some minor repairs to the siding on a time and materials basis. This saved me considerable money and was by far the best way to go. The meeting with Rob clinched the deal and we decided on the spot to go with BSED. He then kept us updated on when Mark and his crew would arrive. This allowed us to do the necessary planning regarding our window coverings.

When Mark and his crew arrived we were greatly impressed with their speed and efficiency. They were polite, kept the carpets clean and all in all did an excellent job with the window and door installation and putting on the soffit and fascia material. They also did an excellent job of clean up both inside and outside. If I do have the siding on the rear replaced sometime in the future, Big Sky Exterior Design will get the call to do the job. I will not bother to get other quotes.

I also want to compliment Mark & Rob for their persistence in dealing with a minor but vexing problem with insulation around a very unsquare garage door. This speaks very well of their customer service even though it required considerable coordination because of the distance from Billings.

I can recommend Big Sky Exterior Designs for the type of work they did for us without qualification. I will be glad to talk in greater detail with anyone considering having BSED do work for him or her. Contact Rob or Mark for our phone number.